Support

We're here to help. Most questions are answered below — or email us directly.

Frequently Asked Questions

How do I start posture reminders?

Open the app and tap Start Pings. You'll be asked to allow notifications — tap Allow. Reminders will then fire at your chosen interval.

Notifications aren't arriving

• Make sure notifications are enabled: go to iOS Settings → Notifications → PosturePing and turn on Allow Notifications.
• Check that PosturePing is set to Active on the Home screen.
• Ensure the current time falls within your active schedule (set in Settings).
• Try toggling reminders off and back on in the app.

How do I change the reminder interval?

On the Home screen, tap any interval chip (15, 20, 30, 45, or 60 minutes). The 15 and 20-minute options require PosturePing Pro.

What is PosturePing Pro?

Pro unlocks shorter intervals (15 and 20 minutes), custom active hours, weekend scheduling, and unlimited daily pings. It's available as a monthly or yearly subscription via the App Store.

How do I cancel my Pro subscription?

Subscriptions are managed by Apple. Go to iOS Settings → [Your Name] → Subscriptions, tap PosturePing, then tap Cancel Subscription.

How do I restore my Pro purchase on a new device?

Open the app, tap the crown icon on the Home screen to open the paywall, then tap Restore Purchases.

Does the app work without an internet connection?

Yes. All reminders are local notifications scheduled on your device. No internet connection is required.

The app shows reminders as active but nothing fires

If you have Do Not Disturb or Focus modes enabled on your iPhone, notifications may be silenced. Check iOS Settings → Focus and allow PosturePing through.